Frequent Asked Questions
1. How to place a new order with you?
You will see an order link on our website. Click it to go to our secure server to create your account. To place an order, fill in all the requested details over there and submit it. Set up an account in case you want to speak to one of our friendly Patient Service Representatives before placing an order. You can call us at 1-800-226-3784 and order 24*7. Still one more way to make an order is to download our order form below, fill in all the details and send it to us through mail or fax to the address mentioned on the form. It’ll take 24-48 hours to process your order. You will be notified by an email once it is shipped.
2. Do you ship to Canada and other countries?
SunDrugstore ships the drugs to most of the countries across the globe. You can go to our Shipping Information page to know more about the same.
3. You ship medications from which place?
All the medicines are shipped from SunDrugstore’s facility in Canada.
4. I want to know about the packaging of my medication.
It depends what kind of medication it is and what quantity you have ordered. You can receive it in a factory packaging or it can come in a vacuum sealed plastic bag for the protection.
5. What kinds of payment modes do you accept?
You can refer to our Payment page to know all the details.
6.If I want to buy from Canada Drugs Store, do I need to have a prescription?
Check out our Prescription Policy page to get the full information about it.
7. Please tell me about your cancellation/ refund/ return policy?
You can contact our customer support department in case you are not satisfied with your order at SunDrugstore we’ll refund your money back to your credit card. Going by the industry standards, we do not accept return on generic drugs. However in cases where you are not happy with the product or if you have received an incomplete product, we’ll refund you your payment.
8. Tell me something about your shipping rates and your mail courier.
It depends on the medication and the shipping option selected and SunDrugstore uses different methods of delivery. You can view Shipping Terms to know how much the shipping will cost medicine or a combination of medicines.
9. How to place an order for refill?
To place an order for refill, just log into your account and place a new order. you will get an automatic 10% discount as a returning customer or you can add 20% more pills to your order ( in case you are not ordering tablets and pills, select 10% discount please).
10. Is a refill reminder program on offer on your website?
Yes. We at SunDrugstore look to it that each customer coming on our site will be asked by our agents at the time of placing the order if they would like to be contacted after a certain period of time to remind them of placing a refill order if they need it.
11. What is the time period a customer receives his/her medication?
The delivery of your medication depends on the method of shipping. The usual time period within which you receive a medication is 12-21 business days if it is shipped through a regular shipping option. Apart from weekends and local holidays, business days are all calendar days.
12. I want to know about your Customer Referral Program. How does it Work?
As you refer your friends and family to shop with us under our Customer Referral Program, you’ll get 10% off on all orders received from newly registered customers you refer to us. Check out your View Cart page when logging in; you’ll see a unique code there. Give this code to your family and friends. Just as they use this code while checking out, the credited will be applied to your account. You can save up this credit and use the same later to get an order of equal or greater value. New customers who use the referral code will be eligible to earn 10% off on their first order or 20% more pills.
13. What if I reorder on your website? Will I get any discounts or bonuses?
Yes. You are in for an advantageous deal every time you shop with Canada Drugs Store. On your first redorder, you’ll get 10% off on the total or 20% extra pills. Till 2-3 order, you’ll get 15% discount on the total or 25% extra pills while on 4 or more orders, you’ll receive 15% off on the total purchase or 30% extra pills. As for new customers, they’ll will be eligible to get 10% off on their first order or 20% extra pills.
14. What about the Price Match Guarantee? Do you offer it?
Yes. All medications are available at lowest prices at SunDrugstore. We’ll give you 5% extra off after matching it if you find any medicine on any retail website at a less expensive price. For this, you will have to Fill out Our Price Match Form; you’ll get our reply within 24 hours. You should send a request for price-matching before placing the order; any request after placing the order won’t be entertained.
We have right to refuse a request to match the prices unless the referred website doesn’t comply with the following conditions:
- Is FDA approved
- Displays a toll free number and a fax number
- Has a valid SSL certificate
- Displays a physical address
15.What measures are in place on your behalf to protect my privacy and security?
SunDrugstore keeps privacy and security concerns of the customers at the topmost priority. The information a patient furnish is legally protected under doctor-patient privilege law. Secure Encryption Technology is used in online ordering system. High level of security and precautions are taken at the time of all personal and credit card information being submitted. SunDrugstore is also fully equipped to protect against credit card frauds.